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Tech Help Desk

BCMS Technology Protocols

New Students and Technology-

Once students are placed in power school the data manager places a request for an email and network login. In 36 hours a technician will create a student login. When students first arrive at the building they should be given a tech fee form. The check is to be receipted by the Homeroom teacher and the receipt number is recorded on the tech fee form. With this information, the student can be sent to the media center to be issued a Chromebook and taught their new email and rapid identity logins. 

 

Student with Chromebook Problems-

Students can be sent to the media center for Chromebook Support. They must travel with a signed agenda. If the device requires repair the ITF will place a tech request in Service Desk on the teacher's behalf. The Chromebook will be held in the ITF office and a loaner device will be issued. There is no guarantee of time all devices will be repaired and students should treat the loaner as their device in the case that their damaged device is beyond repair. When devices are repaired and returned to the building the ITF will deliver it to the student and close the tech support ticket.

 

Chromebook Cart Care-

Teachers are responsible for training and monitoring students care of the Chromebook cart and the cords inside it. A regular inventory and maintenance should be conducted to keep the cords in good condition. Pulled and hanging cords are at risk of being damaged. 

 

How to check out Technology from ITF/Media Center?

 

The ITF and Media Coordinator both have calendars that must be used to reserve the media lab, the media space, and other technology such as 3D Printers, Robots, GPS, Makey Makey, and game consoles. 

 

 

 

 

Tech Request- Service Desk

https://helpdesk.carteretk12.org/

 



 

 

Please include the SN or ID number of the device that you are submitting a request for service.

 

**Student Login Issues do not require a tech request. Please email Mrs. Pinkerton for assistance.